TOP 5 Social Media Marketing Mistakes Preventing You From Attracting Customers

Social Media / September 24, 2017

We remember Instagram with minimal functionality when you could publish photos and flip through the news feed. Now the platform does not stand still and adds new functions for the web video production. It should be noted that the developers do not come up with anything new and only contribute to the application functions of other popular applications, thereby adding popularity to Instagram and eliminating competitors. Who said that it’s impossible?

June 21, the world saw a new update platform – video service IGTV. It’s strange that the concept of YouTube on Instagram had to wait so long. But now the app is equipped with almost all functions and types of content. Although, who knows what else the developers will want to add.

Platform Features

IGTV proved that soon all videos will become vertical, just as the photos have become square as one more standard one. Although, many users turn their horizontal videos and publish on Instagram.

The video for ordinary users can last up to 10 minutes, while media personalities with a large number of subscribers and a tick near the name can download hourly videos. By the way, before we were not divided into ordinary citizens and celebrities, giving all the same opportunities.

You can download a separate IGTV app, but it is not necessary at all – the service is integrated into the main application. The purpose of a separate application is still unclear to many users, given that many of them even complain about interruptions in the work of the new service.

The application reminds Snapchat with video. Here is a similar functionality with pages that are turned over by swipes. But it looks stylish and minimalistic. You do not need to register or enter your login and password, the application specifies your existing account on Instagram.

There are 3 categories here, to which you can go. In the first, you can see the Instagram recommendations for viewing. Next – your subscriptions. The third category is popular videos. And “Look further” is the videos that you started watching and now you can continue.

You can create your own Channel to broadcast for online video marketing. Also, you can easily comment on videos, send them to Direct to your friends and share in Stories. Despite the fact that we still cannot upload photos to Instagram and the web version of the application, we can do this with video in IGTV.

Each video marketing agency noted the main difference and advantage of the video service Instagram. Now you do not need to look for a video on your own, the most interesting is the service offered to you.

IGTV is going to improve and develop corporate video production, so in the future, we can see a full-fledged competitor – YouTube.

Why You Should Create a Channel for Your Business

This is exactly what corporate video film makers social media believe. YouTube should strengthen its functionality and focus all efforts on developing new features for the platform. We are sure that soon full-fledged IGTV-vloggers and channels will appear, which are broadcast exclusively on this site.

Instagram creates all conditions for users, forcing them to delete accounts in other social networks. Initially, Instagram lured some Facebook users (although Facebook solved this problem), then it absorbed the developing Snapchat.

That’s why entrepreneurs should pay attention to a new platform for promotion, even if to date Instagram has not yet implemented tools for monetization. It’s only a matter of time.

Still have questions? Contact Digitallagos!

Tags: , , , ,

Vyacheslav Khmelkov

Previous Post

How to maximize your video ad results on Instagram

Next Post

Best Ways to Tell the Story of Your Business Using Video

You might also like

One of the most pronounced tendencies of the past year is the phenomenal growth of video content and video production in general. More than 50% of Facebook users watch at least one video every day, and more than 800 billion video views are generated daily. Over the past year, 66.7 million users have uploaded 654.7 million videos to 30 social media. According to Cisco, in 2019, 80% of Internet content will be video traffic. What promotes such popularity of web video production, and why does social media adore it? Let’s check it out!

Social Video: What is a Secret to Success?

In addition to the obvious desire to monetize all the possibilities of social media, marketers are driven by other objective reasons for online video marketing. First, it is an opportunity to influence several points of the customer’s perception. This principle works well in the case of playing on the customer’s cognitive leniency. It’s much easier to drive a search query into the search box and watch the manual, rather than read the text instructions. Visually, quickly, effectively! It turns out that video content is easier to use and through easier to influence.

The Essence of Video Content on YouTube

Just imagine that every minute, users upload about 500 hours of video. How to get into the cherished list of recommended videos and to be noticed in such a volume of content? The proposed selection of videos on YouTube consists of three parts:

  • four videos from the same author,
  • similar videos
  • recommended videos

All of them are ranked by the algorithm, which uses indicators of duration and number of views, relevance, and search queries. What will help you break out into the leaders?

Your video should be interesting and keep the viewer’s attention for at least 7 minutes. Create provocative videos. Your task is to cause likes and comments, they affect the work of the algorithm, encourage the audience to take active action. Optimize titles of your videos. Take time to write a description and arrange tags, they will lead you to the viewer. Write a short and effective description, add 5-10 relevant keywords.

Facebook Video – the Strongest Marketing Player?

45% of people watch more than an hour of Facebook or YouTube videos a week. At the same time, native videos on Facebook have 10 times higher reach compared to YouTube links. Facebook is almost ahead of YouTube and strives to shift it from the leader’s podium. What do you need to consider in order keeping up?

The most frequent mistakes of beginners:

  • long and boring intro
  • the use of logos at the very beginning
  • attempts to shove everything and immediately into one presentation video.

Facebook allows you to choose an audience based on the viewing duration: 3 seconds, 10 seconds, 25%, 50%, 75% and 95% of the video. Combine different audiences and get the maximum coverage.

Instagram Develops Video Content. Why?

Instagram cannot lag behind Facebook, so it expanded the possibilities of video posting, increasing the length of the video to 60 seconds, allowing using a horizontal format, adding a resolution of up to 1080 × 1080 and extending the editing capabilities. Smart brands skillfully use new opportunities.

The share of video ad production on Instagram increased from 30 to 65% for the last year. This growth was facilitated by the appearance of statistics of video views, new advertising formats, and effective rating system. A new algorithm of a news feed also gives priority to videos. Video advertising on Instagram will work if it is aimed at fun, tied to real life and meets the expectations of users.


Social networks like video because people like video. It is a convenient, fast, and easy way to convey any type of information. For social networks, especially for YouTube, Facebook, and Instagram, video is one of the main ways to make a profit. For marketers, this is a great way to generate new leads. Today, the video is the main trend. Do not miss the opportunity and use corporate video production wherever you can!

Have any question? Contact

Tags: , , , , ,

Vyacheslav Khmelkov

Previous Post

Three Formats of Branded Videos to build a successful marketing campaign

Next Post

4 Content Marketing Trends That Will Dominate In 2018

You might also like

Although a good social media fail gives us so much joy and quite a few facepalm moments sometimes you do really have to wonder what people were thinking when they were posting. These fails have turned into massive marketing disasters and in social media, even years after, users never forget. Too politically incorrect advertising to embarrassing rants we have seen it all but after laughing and massively judging their approach it is crucial to learn from it and make sure we don’t make the same errors. So here is what we should learn from the history of marketing fails…

Don’t be insensitive

So let’s start big, the owner’s daughter of Miracle Mattress, created the ad below to promote their sale. However, it was no ordinary sale. This sale started on the 9/11 anniversary and the advert featured their so-called “twin tower” sale with two employees falling underneath the mattresses at the end. As you can imagine this was not received very well when it was published on social media. Not only did the employees receive death threats but the owner of the company made a formal apology for the advert and announced that they would be closing their store indefinitely.

What should we take from this?

Never try and make light of or use such a horrific and emotional event as an advertising tool- it definitely will not improve your sales and you will end up with a lot of angry customers. Think before you market because this mistake could have easily been avoided if someone had just questioned how this advert would be received. Put yourself in the shoes of your customers and audience and see how you would react- don’t get blinded by the sales pitch.

Don’t mix up personal and company accounts

Next, up we have probably the most common social media mistake. A little tweet that would have probably created no traction if it was sent on his personal account was mistakenly posted on StubHub causing it to go viral in minutes. The tweet below displayed how much a certain employee enjoyed his job which obviously represented StubHub in a very horrific way. Whether it is a display of a political opinion or something as basic as someone complaining about their job- keep it on your personal AND private account.

What should we take from this?

Always ALWAYS check what account you are posting on before you press send. As one of the negatives of the internet is once it is out there it can never ever be deleted. Also, the consequences of making this tiny error is normally your job. Even if you love your job as much as this StubHub employer does, it is never ideal to get fired from a job for such a public mistake.

Don’t send photos before checking them

US Airways had a pretty tough time in April 2014. In response to a customer’s criticism on a delayed flight, US Airways responded requesting feedback but unfortunately accidentally attached a rather inappropriate photo of a women with a plane… Unsurprisingly the tweet was copied, retweeted, shared and US Airways still have not been allowed to forget about it! They apologised profusely and claimed that the accident was down to them attempting to report the photo but instead accidentally attaching it. Tough week in their marketing department!

What should we take from this?

Although the repercussions probably won’t be as horrific as US Airways, always check what photos you are attaching. It becomes harder in social media sites such as Twitter because sometimes the images name comes up, not a preview. However, it is crucial that the tweet or post is related to the message because even if it isn’t as inappropriate as US Airways, you and your business is still going to look pretty stupid- especially if you are replying to a customer’s criticism or query.

Don’t ask for user participation without thinking (ESPECIALLY) after a recent scandal

After the release of Blackfish and the emergence of old SeaWorld workers coming out and publicly shaming SeaWorld and what they stood for, SeaWorld decided they needed to fight back. Unfortunately, they may not have gone the best way about it. The aim was to represent that SeaWorld did have good intentions and discuss the health and standard of living of their animals. However, this all backfired when the hashtag #askSeaWorld started trending with most tweeters using it to publicly shame SeaWorld and how horrifically they treated their animals. Despite many responses trying to defend their company, it was entirely outweighed by the mass amount of animal lovers and professionals who destroyed any positives with scientific knowledge of animals in captivity. Not an ideal outcome for SeaWorld.

What should we take from this?

It is never ideal getting publicly shamed on Twitter, especially when it’s about killing animals. Also, this being a response from Blackfish meant that SeaWorld achieved the exact opposite of what they wanted- they gave more publicity to Blackfish and Orca deaths than promoting SeaWorld. So, think before you tweet especially if you are asking for feedback, because you really never know what some people will reply with and as soon as one comment goes viral or a horrific hashtag starts trending, well there is no way back.

Don’t automate your messages

Coca-Cola came up with an exciting idea when they created a Twitter bot that took negative messages and turned them into happy images. It was meant to cut through social media and make all this negativity positive in some way or another- they just had to put the hashtag #makeithappy into the tweet. Unfortunately, this campaign got hijacked by @MeinCoke who tweeted extracts from Hitler’s Mein Kampf making the Coca-Cola bot tweet large chunks of Mein Kampf with photos of a cat playing drums or a smiling banana! This shows how even a great marketing strategy can be fooled when you place automation into the mix.

What should we take from this?

As brilliant as technology is and how these great advancements seem to be such time-saving solutions, sometimes the personal touches really are important. Although most of these mistakes probably won’t come off as racist, like this one, automation does remove the emotion. Followers are not stupid and a little bit of a personal touch really does make a difference. Put the human behind the machine and hopefully your followers will recognise your effort, work ethic and how non-racist you actually are!

Don’t get your facts wrong

After the death of Nelson Mandela, a tweet by Paris Hilton was retweeted thousands of times after she apparently quoted Martin Luther Kings “Dream” speech while tweeting about Mandela. According to her she never tweeted such things and another twitter account photoshopped the tweet and tweeted that claiming she had deleted it previously. Although many are unsure if Hilton did ever tweet this, it is important, especially as a company, to have a good track record of getting your facts right. It is never ideal to confuse two historical influential figures like that.

What should we take from this?

Before hitting that perfect send button really think about what you are sending. Yes, you may not have as many followers as Paris Hilton but mistakes as stupid as this one WILL go viral. I have seen multiple users with a mere couple of hundred followers have 10,000s of retweets on mistakes such as these. And do you really want to be known for things like this? When it comes to a business it is vital to get your facts right, seem professional and not come across as uneducated and ill-advised.

Don’t put out an advert or photo without thinking

A beauty brand named Seoul Secret created an ad campaign called “white makes you win”- I know, already controversial. Placed with the video and photo below of actress and singer Chris Horwang talking about how her white skin helped her advance quicker in her career and led to her success, well you can see where it all went wrong. The campaign makes more sense when you release that the company was promoting skin-lightening cosmetics but the whole message behind it perhaps wasn’t ideal and the photo was just the icing on the cake.

What should we take from this?

However good a marketing plan may seem on that Monday morning when you are chatting with the few people that are awake enough to give any useful creative input- make sure you reassess this constantly along the way. It is so easy to get caught up in what you think is a great idea, especially if it was your idea. But it takes a real marketer to step back and think of the way your audience, and anyone else for that matter could perceive your advert. The example below shows this at its worse, and you can only imagine the sort of feedback they received from this.

Don’t discuss any bad publicity on twitter- making it more popular

The tweet below is a response to Vanity Fairs article claiming that Tinder was simply a “hook up” app. Tinder replied on Twitter with not only the tweet below but also over two dozen other tweets claiming how they were much more than that and you only had to look at their user base and popularity to understand that. Unfortunately, like most outbursts, it brought more attention to the Vanity Fair article than it had originally. The outburst made Tinder look slightly weak and allowed all the Twitter trolls out there to mock the app and add to Vanity Fair’s criticism. Not the ideal outcome really?

What should we take from this?

Even though at the time insulting another company or even a customer on Twitter may seem like a good and perhaps clever idea- it most probably isn’t. Nothing says unprofessional and that you are bothered more than a public insult on Twitter. Those 140 characters can haunt you for years, especially if they get retweeted as much as most social media fails do! So, read before you tweet and make sure that if you were a customer or unknown party you wouldn’t think of the company tweeting as unprofessional or hilariously petty.

Don’t always adapt your article to the hashtag

This photo of a teary-eyed quarterback Russell Wilson with a Martin Luther King quote was perhaps not the marketing stunt the Seattle Seahawks wished for. This tweet was written the morning after the Seahawks beat the Packers for a Super Bowl spot. They also included the hashtag #MLKday because it was crucial that this tweet showed up along others discussing the great fight for equal rights in America. Although the tweet was quickly taken down, it wasn’t before many followers and members of the public criticised the Seahawks for comparing their American Football success to the civil rights struggle in America. Mass amounts of publicity isn’t always a good thing…

What should we take from this?

Yes, if it is done skillfully and sensitively your use of a trending hashtag towards your company or marketing strategy may work and add to increased publicity and readers. However, if you try and use a hashtag (especially one surrounding death or human rights) and apply it extremely loosely towards sales or marketing your business you are going to get criticised, strongly. Not only does it seem like you are understating the significance of the actual meaning of the hashtag, it also looks like you will happily use people’s struggle as a benefit to your business- which in reality is a horrific idea. Realise when you can utilise a trending topic and when it’s best left to those who have a more related business.

Don’t use others content without giving recognition

Josh Ostrovsky, the creator of the Fat Jew twitter account, has millions of followers combined over social media accounts. He is well known for posting funny memes and quotes and then getting paid by brands to promote products to his large user base. However, he had been accused in the past of re-using or taking other people’s original content and claiming it as his own. Things got worse when he announced he had signed a deal with a Hollywood talent agency. Comedians and users who had previously had their content stolen took to the internet to mock and shame Josh for plagiarising and claiming content. Turns out that creating a business based on other people’s ideas and content can only get you so far!

What should we take from this?

Never copywrite anyone’s material without giving them credit. It’s the internet. It’s not exactly challenging to find out who wrote it first and you will get slammed and mocked for passing other people’s words off as your own. You will lose your credibility and even make your current followers change allegiances to the original writer of the content. If you can’t write your own content to a good enough standard, maybe you should try and outsource your social media marketing.

Rebloged from

Tags: , ,

DigitalLagos News Staff

Previous Post

Episode 3: CVs & Resumes

Next Post

Are your marketing videos attracting customers or driving them away?

You might also like

So far, by simply posting content, you could attract a huge amount of new subscribers. But now the competition is so high and every new lead gets hard. Yes, online marketing is difficult today. And you may think the effectiveness of social media promotion has remained in the past. Do not hurry! Here is a list of top 5 social media marketing mistakes to avoid, and you will be convinced social media is one of the main ways to attract new buyers.

Mistake #1. You Do Not Target Your Buyer

If your goal is to attract real customers, publish content that is interesting to your audience. Identify the needs and interests of your buyers to gain a foothold in the role of authority in your niche. It does not have to be a deep and detailed analysis but simply a starting point for understanding your place among competitors and leads.

Mistake #2. You Focus on Sales

Do you think that the more advertising posts, the higher the sales level? This is one of the biggest social media marketing mistakes. If you are set for a long-term stay in social media, use the “golden ratio” 30/60/10. This means that 30% of what you publish should be your own original content, 60% are posts from other sources, and only 10% are advertising posts. Of course, this is not a tight schedule and the number of posts can vary.

Mistake #3. You Lack the Consistency

Remember, marketing in social networks is a daily job. If you want to see the results, keep your hand on the pulse and publish the content regularly. Stick to the dynamics of publications. The content plan will help you to avoid posting mistakes in social media marketing.

social media marketing mistakes

Mistake #4: You Publish the Posts at the Wrong Time

Social media posts do not last long. Yes, thanks to the new ranking of the news feed, if your content is interesting to subscribers, users will see it even 5 days after the publication. Think it’s easy? Maybe. Social networks take into account the dynamics of likes and comments. This means that if more people like your post in the first hours after the publication, it will be better to move forward.

Mistake #5. You Do Not Attract Your Audience

Remember: social media is primarily a place where people come to talk. And commenting is the most working and free way to promote your community. So ask questions at the end of the post. Answer the comments. Yes, it takes time. But it is bearing fruit. Communication makes you closer to subscribers who are more likely to turn into your customers in the future.


As you can see, social media promotion requires an extremely responsible approach. You need to create a portrait of your target audience, use the golden rule to publish content, create a detailed content plan, publish your posts at the right time, and communicate with your audience. If you do everything right and do not make common social media marketing mistakes, the result will not be long in coming and you will soon feel all the delights of digital marketing.

Still not sure where to start from? Contact

Tags: , , , ,

Vyacheslav Khmelkov

Previous Post

10 Tips for Choosing the Best Name for Your YouTube Channel

Next Post

5 Secrets of Brilliant Online Sales that Everyone Knows but Nobody Uses

You might also like

More Story

10 Tips for Choosing the Best Name for Your YouTube Channel

YouTube channel name is what your visitors see first. They decide whether to continue searching your channel or not, click...

September 21, 2017
Back to top